Eligibility for Refunds
Refunds may be considered in the following cases:
- Duplicate Purchase
- If you accidentally purchased the same product more than once, we will issue a refund for the duplicate order.
- Technical Issues
- If the product is not accessible due to a technical problem on our side and we are unable to provide a working solution within a reasonable time.
- Incorrect Product Delivered
- If you receive a product different from the one you ordered, we will either replace it with the correct product or provide a refund.
- Non-Delivery of Product
- If you did not receive your product within the promised delivery time due to an error in our system.
- Defective or Incomplete Content
- If the file is corrupted, incomplete, or missing essential materials stated in the product description.
- Unauthorized Transaction
- If your payment was made without your authorization (requires proof from your payment provider).
Non-Refundable Cases
Refunds will not be provided in the following situations:
- Change of mind after the product has been downloaded or accessed.
- Failure to use the product due to lack of knowledge, skill, or compatible equipment.
- Requests made more than 14 days after purchase.
Refund Process
- Contact our support team at info@dance-stage.rocks with your order number and the reason for your request.
- We will review your request within 3 business days.
- If approved, your refund will be processed within 5–7 business days back to your original payment method.
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